Refund & Cancellation.

Last updated: 7 October 2026

This policy applies to payments made to Bettr Branding and Marketing LLP ("Bettr") for branding, web design and marketing services ("Services") and for subscriptions to our software products, including ContentPlanner and Placony ("Products"). It forms part of our Terms & Conditions. Each product may publish its own refund policy on its website; where that policy is more generous than this one, the product's policy applies.

1. Cancelling a Product subscription

• You can cancel at any time from your account's billing page, or by emailing anshul.mittal@bettr.studio.
• Cancelling stops all future renewals. You keep access until the end of the billing period you have already paid for.
• Free trials: if you cancel before the trial ends, you will not be charged.

2. Refunds for Product subscriptions

• Monthly plans: fees for the current billing month are non-refundable once the month has started, as access is provided immediately.
• Annual plans: you may request a full refund within 7 days of your first annual purchase or a renewal, provided you have not made substantial use of the Product in that period. After 7 days, the remaining term is not refundable but you keep access until it ends.
• Usage-based charges (for example voice minutes, messages or overage already consumed) are non-refundable. Unused prepaid credits are refundable within 7 days of purchase.
• Duplicate or erroneous charges: if you were charged twice, charged the wrong amount, or charged after a valid cancellation, we will refund the excess in full.
• Service failure: if a Product was unavailable to you for a material period through our fault, contact us and we will credit or refund the affected period.

3. Refunds for Services (branding, web design, marketing)

If you cancel a project before we have started any work, you will receive a full refund of any advance or deposit paid. Once work has begun on a project, fees for work already completed are non-refundable; any portion of an advance payment that corresponds to milestones not yet started remains refundable on request.

4. Failed or pending transactions

If money has been debited from your account but your payment failed, or your order or subscription was not activated, the amount is normally reversed automatically by your bank or payment partner within 5–7 business days. If it is not, email us with the transaction reference and we will investigate and, where the payment was received by us, refund it.

5. How to request a refund or cancellation

Email anshul.mittal@bettr.studio with your registered email address, the invoice, order or transaction reference, and the reason. We respond within 2 business days.

6. How and when refunds are paid

Approved refunds are issued to the original payment method (card, UPI, net banking, PayPal or bank account). Once we approve a refund, it is processed within 3 business days, and typically reaches your account within 5–10 business days depending on your bank or card issuer.

7. Contact

Bettr Branding and Marketing LLP
213/208, G Block, Rajendra Park, Gurgaon, Haryana 122001, India
Email: anshul.mittal@bettr.studio
Phone: +91 97114 38837